Joshua A Franck
Professional Summary
Highly motivated and enthusiastic salesman with extensive customer service and sales experience. Incoming and outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Professional Experience
Background & Expertise
Search Engine Optimization Specialist - Wix.comLLC
June 2021Â - Current
Chosen for top tier specialized role based on work ethic and performance
Created customized marketing materials to increase product awareness.
Collected and analyzed Web metrics such as visits, time on site and page views per visit.
Developed paid client ads for use on diverse social media platforms Built, implemented and updated effective SEO strategies.
Worked closely with outside companies such as: Google, Facebook, Pinterest, Bing.
Carried out day-day-day duties accurately and efficiently.
Website Administrator
October 2020Â - Current
Hosting/DNS Specialist
Customer De-Escalation Specialist
Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Specialized in website production Managed website applications ie. ecommerce and bookings systems
Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
Provided excellent customer service and provided answers to client questions within set standards.
Worked cross-functionally with various members of developer teams.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Sought ways to improve processes and services provided
Business Productivity Future Leader and Mentor
June 2017 - Sept 2020
Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
Achieved sales metrics consistently by creating SMART goals based on available sales data.
Developed multiple sales strategies to address range of project and customer types.
Increased customer engagement to drive interest and boost sales opportunities.
Monitored sales team performance and provided constructive feedback.
Reported sales data to upper management for review. Implemented new marketing initiatives to drive sales and improve overall performance.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Trained, coached and mentored new sales associates for maximum performance
Top Tier Business Productivity Premier Sales
December 2016 - August 2020
Served customers and followed outlined steps of service.
Exceeded goals through effective task prioritization and great work ethic.
Engaged with their biggest customers to effectively build rapport and lasting relationships.
Increased sales by offering advice on purchases and promoting additional products
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Solved customer challenges by offering relevant products and services.
Developed, marketed and sold full range of products and support services.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Educational Background
What I’ve Learned
September 2010Â - May 2013
Kirkwood Community College
Associates In Science
My Skill Set
What I Do
Taking The Initiative
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Adaptive and Quick Learner for different sales roles.
Adept in Conflict resolution and general communication from sales experience.
Adept in leadership and taking the initiative from school and jobs
Responsible for mentoring and teaching sales skills to new and current employees
Dedicated to long term jobs
Leading By Example
Excellent communicator and good at building relationships with employees and employers.
Excellent at schedule management and going the extra mile to prove myself as a person with strong work ethic.
Internally competitive with strong motivation to exceed expectations rather than meet them.
Business development and planning
"Do not go where the path may lead. Instead, go where there is no path and leave a trail"